Aiming to offer a Five-Star service at each and every passenger touch point, the latest accolade is an important affirmation of Turkish Airlines’ dedication to further improving its brand experience.
Turkish Airlines, flying to more countries than any other airline, has been named a “Five-Star Global Airline” by the Airline Passenger Experience Association (APEX) Official Airline Ratings. The prestigious award, based on passenger feedback, was presented to Turkish Airlines at the APEX Award Ceremony at Expo 2017 in Long Beach, California.
This five-star ranking reaffirms Turkish Airlines’ position as a global leader in passenger experience and comfort. Turkish Airlines won several awards from the industry’s most respected organizations with its service quality, on-board and on the ground catering, Business Class and lounges. These include; the “Best Airline in Europe for the 6 consecutive year starting from 2011”, “Best Business Class Onboard Catering” in 2013, 2014 and 2016, and 2017 and the “World’s Best Business Class Lounge” awards in 2015 and 2017. The global carrier also picked up the “Best Business Class Lounge Dining” for the third consecutive years according to this year’ survey results of Skytrax, another widely acclaimed airline passenger survey organization in global.
Commenting on the airline’s latest accolade, Chairman of the Board and the Executive Committee of Turkish Airlines M. İlker Aycı said; “We strive to provide the best travel experience to our guests and having been named a ‘Five Star Global Airline’ by passenger votes is the most valuable recognition that we can have in return. What differentiates us is that while connecting our guests with their loved ones, we turn great ideas into reality that result in a travel experience full of unique services and delightful differences. Touching our passengers’ hearts is the key factor that earned us a series of awards. This is our most important advantage over our competitors.”
The APEX Official Airline Ratings are the industry’s first rating program based solely on passengers’ verified feedback. This innovative industry program gathers passenger feedback based on travel itineraries and provides an audited third-party analysis of the insights gathered.